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| Customer Relations Sub-categories |
Technology Suppliers |
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Deacom, Inc.
The DEACOM Software System is engineered specifically to manage the complex job costing and business process issues faced by modern manufacturing companies. DEACOM is designed to handle unique requirements without costly customization. |
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Sterling Commerce
Sterling Commerce, an AT&T Company, helps 80% of the FORTUNE 500 solve process integration challenges between companies, their customers, partners and suppliers so they can improve performance. |
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SYSPRO
In a world where success demands the optimal use of resources, SYSPRO is the technology partner who can deliver the enterprise business application you need to efficiently meet and exceed both business and customer expectations. |
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Exact Software North America
Exact Software™ is one of the world's leading providers of business software solutions. Its integrated solutions comprise traditional Enterprise Resource Planning as well as related software solutions such as Human Resource Management, Customer Relationship Management, Project Management and Electronic Workflow. |
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CDC Software
CDC Software’s superior technology and industry-specific solutions enhance processes across the enterprise, helping businesses manage their resources, supply chain, employees, and customer relationships for the competitive advantage. |
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Chefs on an ERP Roll
Food manufacturers require a food erp system that is real-time and efficient and can effectively track production costs in a fast-paced environment. Two Chefs on a Roll, a manufacturer of custom bakery products, was calculating purchasing and MRP decisions manually and needed a more powerful integrated ERP solution. The company required a system with in-depth lot traceability and bar-coding capabilities for advanced... |
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| Events, Conferences & Summits |
Managing CRM Processes for ISO Certification
Any organization that has an ISO9001:2000 certification understands the need for customer feedback, as a primary input into continuous improvement. When looking into CRM applications available in the industry today, the focus, for the most part, tends to fall into sales opportunities and sales force automation, without much emphasis on seeking ways to include customers and their interactions into the very fabric of the organization. |
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e-Synergy Employee Self-Service Portal
Exact Software wants to assist you in extending in extending the enterprise resource planning reach within your organization, we are pleased to present this special presentation highlighting the benefits and simplicity of Employee Self-Service Portals.
If you are currently an Exact Software user, or are currently evaluating Exact Software, this webinar presentation will provide significant insight into this cost-effective tool. |
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Over 50 delegates confirmed for European Manufacturing Strategies 2008 so far: Register your place!
Taking place from 6th – 9th October 2008, the European Manufacturing Strategies (EMS) summit begins with a choice of advanced manufacturing tours which take place in Leipzig BMW’s production plant and DHL’s Air hub. Pre-conference master classes will then set the scene for two days of keynote conference sessions, streamed focus groups, interactive workshops, creating a lucrative bespoke networking environment for all manufacturing professionals to discover the latest issues that will affect them |
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| Industry Links & Associations |
Strategic Account Management Association
SAMA is dedicated to the professional development of the individuals involved in the process of managing national, global and strategic customer relationships, and to enabling firms to create greater customer value and achieve competitive advantage. |
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| more industrylinks |
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| Ask the Experts |
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| Case Studies & White Papers |
Dicar Consolidates All Operations With Ross Systems
Dicar had several standalone, homegrown systems in place to accommodate its various business processes including purchasing, financials and inventory. With no core system-of-record, Dicar resorted to manual tracking and sorting of data and often needed to manipulate the numbers to compile accurate information. To improve operational efficiencies, consolidate disparate systems and continue to satisfy customers with quality products, Dicar selected Ross Systems’ iRenaissance solution. |
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Business Process Management (BPM): Taking ERP Beyond Departmental and Data–Centric Boundaries
The goal of BPM should not only focus on solving processes through technology, but also on a cultural shift within a company that encourages the sharing of information. This White Paper will provide the essential background required to understand how Business Process Management has evolved and how, by understanding BPM as a philosophy and concept, not a technology solution, companies can bring the employees and processes that live outside of your ERP system into the organization. |
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It's Midnight. Do You Know What a Truss Costs You?
A few years ago, Building Components of Idaho didn't really know what it cost to build a truss. The building component manufacturer, which is based in Nampa, ID, had workers fill out paper time cards and key them into QuickBooks. The data became hard to track due to inaccurate punches and incomplete timecards. At the end of each month, this data was used for job cost analysis. Estimated costs versus actual costs didn't always balance out, though. |
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Turning Up the Heat - Mold-Masters extends its global reach with Pivotal
Mold-Masters has been the undisputed leader in "hot runner" technology for more than 40 years. Mold-Masters wanted to implement a CRM system that would improve customer relationships and improve sales and marketing efficiency. The company needed a central repository for all of its customer contacts and related customer information — a system that could also be accessed easily by remote users. |
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| Industry News |
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SYSPRO Releases New, Ground Breaking Version of SYSPRO ERP Software
SYSPRO, a leading enterprise business solutions provider, has announced the worldwide release of the latest version of its flagship product, SYSPRO 6.0. SYSPRO 6.0 Issue 010 contains a deep spectrum of added functionality across all areas of the platform – Financial, Distribution and Manufacturing – as well as new customization capabilities and new modules. |
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